Refund policy

Return & Refund Policy — Mensa Vogue

At Mensa Vogue, we aim to deliver quality products with clear expectations. Please read the guidelines below to understand how returns and refunds are handled in our store.

Size & Fit Notice

Our pieces are designed with a modern fit.
For best results, we recommend ordering one size up from your usual size, especially if you prefer a comfortable or relaxed fit.

Sizing issues caused by ordering the wrong size are not considered product defects, but we still review them on a case-by-case basis.

Return Window

You may request a return within 30 days from the date your order is marked as delivered.

When Returns Are Considered

Returns may be considered in the following situations:

  • The item does not match the product description

  • You received the wrong item

  • Free from marks, stains, odors, or damage

  • All tags, labels, and packaging still attached

For sizing concerns, our team will review the request and decide the best solution based on the situation.
(We may offer a return, partial refund, or store credit depending on the case.)

Return Shipping

All approved returns must be sent to our designated manufacturer/factory inspection facility.
The return location may vary based on the item.

Customers are responsible for return shipping costs.

Refunds

Refunds are issued only after the returned item reaches our facility and is inspected.

Your refund will be sent to the original payment method.

Partial Compensation

If a full return is not necessary, or if the situation does not fully qualify for a complete refund, our team may offer:

  • A case-by-case partial refund, or

  • Store credit

The amount is determined individually based on the situation.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect order, please contact us within 7 days with photos of:

  • The item

  • The packaging

  • The issue

We will assist you as quickly as possible.

Contact

For all return and refund inquiries:
📧 info@mensavogue.com